Sonic.net CEO Blog - Latest Comments

Re: Transparency Report

sonicnet — Tue, 15 May 2012 16:11:00 -0000

Yes - see the policies document for details!

-Dane

Re: Transparency Report

Nicholas Brawne — Tue, 15 May 2012 15:09:01 -0000

Do you inform effected customers that you are releasing or have been requested to release their information when you receive a court order or subpoena?

Re: Sonic.net Goes International

Arthur — Mon, 14 May 2012 19:01:44 -0000

Israel, please.

Re: Web Hogs!

askmrlee — Sun, 13 May 2012 01:01:22 -0000

<< and tacks on something called "Franchise Fee" (as if its MY problem you went into business as a franchise!)!>>

In the cable TV industry, the franchise fee is a tax imposed by the cities where the cable company operates. The city is allowing the cable company to run its business in the city. Usually this is calculated as a % of revenues.

Re: Fusion Product Changes

Andrew — Sat, 12 May 2012 18:26:47 -0000

And, can I send you back the modem you sold me in October for $99 and get a refund and have you send me the $19.95 version? Or issue a credit?

Re: Fusion Product Changes

Andrew — Sat, 12 May 2012 17:59:09 -0000

Why don't you have an internet only option? I don't need a phone line anymore like a lot of us who have mobile phones and realize now that there is no need for two phone numbers.

Re: Why include phone?

Martin — Mon, 07 May 2012 17:19:34 -0000

I understand that 39.95 simplifies billing, but how is this simple? From your FAQ: "The overall product philosophy is to embed all features in a single product. This decreases complexity in billing, marketing and implementation, allowing for the lowest cost possible."
Federal Subscriber Line Charge Fee$6.50Federal Universal Service Fund Fee$2.38FCC Interstate Telecom Service Provider Fee$0.05FCC Telecommunications Relay Service Fund$0.14California Lifeline Telephone Service Surcharge$0.15California Deaf and Disabled Telecom Program Surcharge$0.03California High Cost Fund-A Surcharge$0.00California High Cost Fund-B Surcharge$0.04California Teleconnect Fund Surcharge$0.01California Advanced Services Fund Surcharge$0.02California 911 Emergency Surcharge$0.06California Public Utility Commission User Fee$0.02San Francisco Utility Users Tax$0.00San Francisco Access Line Fee$2.86

My $48 u-bill simple because it's exactly $48... always. I was hoping to save money but adding $12.26 in taxes each month would make the Sonic bill more complex and more expensive. How is this simple??? I'm sure sending out $.01 a month to some California fund is not simple.

Even if I wanted to use the phone, I'd have to search out for a phone to buy to plug into this.

I was ready to sign up, but stopped when I saw the confirmation page.

Re: Sebastopol Fiber Update

Micheal — Wed, 02 May 2012 14:28:15 -0000

While I'd love to see it in San Francisco I couldn't imagine the red tape that needs to fly to make it work. Hell even a local company submitted a request to do low-distance trenching to lay fiber, while they haven't talked about the response they got, the fact they haven't done anything public in 2 years says something.

In a nutshell San Francisco fricking blows when it comes to doing anything in it.

Re: I Hate Wireless

dsnoble — Sun, 29 Apr 2012 20:12:05 -0000

Finally, a company that is going the way of the future -- the way things are being done in the rest of the world. fiber optics provides faster service that carries more data, isn't easily hacked and doesn't irradiate those who use it. Wel done!

Re: Sebastopol Fiber Update

Rich — Sun, 29 Apr 2012 19:50:05 -0000

I'm in Cupertino and eagerly awaitng fusion to come down here myself. I started with Sonic DSL back in 2006, have gotten about a dozen people onto Fusion from San Francisco to Oakland, but I frustrated that I can't get fusion down here.

Re: I Hate Wireless

StopOCSmartMeters — Sun, 29 Apr 2012 16:58:41 -0000

This is smart. Wired is the future as the problems with wireless are starting to be noticed by the public as well as government.

Those that get smart with wired or some alternative to microwave data transmission will be the winners.

Re: Sebastopol Fiber Update

Ps3areepic — Fri, 20 Apr 2012 21:36:39 -0000

Down here in souther california Suffering with TWC :l 50 a month for 5mbp connection? fail

Re: Sebastopol Fiber Update

B9 — Fri, 20 Apr 2012 01:28:45 -0000

I'd sign up for Fusion Broadband+Phone if it would get me closer, but it's not offered in my area either. Your strategy doesn't account for latent demand, and without any of this in my area, the obvious problem is that few in the community know about it. Another issue is that the streets in my neighborhood are private. I'd be able to advocate getting cabling put in the streets if I could make a case that the community needs it, but that's hard to show when it's not being offered. How do you get people to express interest in something that's not even on the drawing board?

Re: Sebastopol Fiber Update

Elektriko — Sun, 15 Apr 2012 21:57:40 -0000

The map legend doesn't explain the shades of yellow.
Please enlighten ('cause we are in a yellow area, Taft Street by Analy High school)

Re: Sebastopol Fiber Update

George — Sun, 15 Apr 2012 20:16:47 -0000

Hear, Hear! Hrrmph! Hrrmph!

Re: Sebastopol Fiber Update

Skandiah — Sun, 15 Apr 2012 15:10:45 -0000

Any plan to offer the fusion any time soon to south west santa rosa (North Point Village neighborhood) ?

Re: Sonic.net Goes International

Natalie — Sat, 14 Apr 2012 21:18:41 -0000

Japan please!

Re: Transparency Report

CJ Holmes — Sat, 14 Apr 2012 20:04:42 -0000

Thank you! People should be aware that, from time to time, police are gathering information from our ISPs. You might also tell us the total number of subscribers that you have, so we can tell just how often this kind of thing happens.

Re: I Hate Wireless

Susie — Fri, 13 Apr 2012 20:02:12 -0000

Way to go, I will become a new customer of Sonic soon. Can't wait to have faster DSL. My DSL now is 1.5Mbps from AT&T and from Sonic will be 20 Mbps. I'm sure the faster aspect will not be worth much to me, it's fast enough now. But it's the "customer NO service" from AT&T that got me. I have been with them for 25 years with no perks, or information on lowering my bill; not even a senior rate!! Outrageous.... I guess you have to get of your duff and find a better deal with is Sonic.

Re: Sebastopol Fiber Update

Adam Aragon — Thu, 12 Apr 2012 14:12:47 -0000

Of course here can you call out the CEO by name, even email or call him, you're trading over to a faceless mega-corp who will block your every attempt to contact anyone about anything - have fun on ATT :(

Re: Sebastopol Fiber Update

Adam Aragon — Thu, 12 Apr 2012 14:12:00 -0000

Sonic is in Santa Rosa, BRING THE SERVICE HERE!!

Re: Sonic.net Plans Gigabit Fiber Network in San Francisco (Release)

Notgivingoutmeemail — Wed, 11 Apr 2012 17:45:02 -0000

I hope you can soon extend fiber service to Daly City, particularly in the "Original Daly City" area that touches Mission Street, borders San Francisco, and meets the foot of San Bruno Mountain.

For the $43.75 I'm paying for 3.0mb/384k DSL, but only getting 1.2mb/274k speeds, I'd GLADLY switch over to your fiber service!

Re: I Hate Wireless

William Diaz — Tue, 10 Apr 2012 20:30:48 -0000

One of the great things about Sonic is that in some of those areas you refer, businesses could jump on Sonic and get fast Fusion (soon fiber) for less than Comcast Business Class, or AT&T and Verizon. Possibly those companies can open up a guest WiFi network for customers to use. There is always that route. I have an open guest network for people to use.

Re: Web Hogs!

sonicnet — Tue, 10 Apr 2012 18:24:55 -0000

Bandwidth is too cheap to meter. It's usage is constrained by the amount of storage and number of screens that people have in the home, and even for outliers, the costs are fine. Fundamentally, IP consumption by our customers totals up to a cost that is only 2% of our revenue.

Go ahead, use more! Bandwidth is cheap today, and trending toward free.
-Dane

Re: Web Hogs!

Guest — Tue, 10 Apr 2012 03:13:52 -0000

I support caps. High caps, but caps. Anything unmeasured can and will be abused, it's human nature. As a non-abuser I don't to pay for that.